Privacy Policy
Privacy Policy for Four Paws Physio - Veterinary Physiotherapy Services
Effective Date: 14/06/25
At Four Paws Physio ("we", "our", or "us"), we are committed to protecting the privacy and confidentiality of our clients, their pets, and any personal data collected during the course of providing veterinary physiotherapy services. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information: When you make an appointment or contact us, we may collect details such as your name, contact information (email, phone number), and payment details.
- Pet Information: To provide appropriate care, we collect information about your pet, including but not limited to breed, age, medical history, current health conditions, treatments, and veterinary records.
- Health Information: This may include information related to your pet’s physical condition, medical treatments, physiotherapy assessments, and progress during treatment.
- Communication Records: Any information you provide through calls, emails, or through our website, including appointment requests, questions, or feedback.
2. How We Use Your Information
We use the personal and pet-related information we collect for the following purposes:
- To Provide Services: To assess and treat your pet’s physiotherapy needs, maintain treatment records, and provide follow-up care.
- Communication: To contact you regarding appointments, treatment plans, or any changes to our services.
- Payment Processing: To process payments for services rendered, if applicable.
- Marketing and Promotions: With your consent, we may send you updates, newsletters, or promotional materials related to our services. You can opt out of these communications at any time.
3. How We Protect Your Information
We take the security of your personal and pet’s information seriously and have implemented appropriate technical, physical, and administrative safeguards to protect it from unauthorized access, alteration, or disclosure. These safeguards include:
- Encryption of sensitive data
- Restricted access to information based on roles
- Regular reviews of our data security practices
4. Sharing Your Information
We do not share, sell, or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share necessary information with third-party service providers who help us manage bookings, process payments, or provide other services that support the business.
- Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to comply with any legal obligations or protect our rights.
- Emergency Situations: If your pet’s health requires it, we may share necessary medical details with other veterinary professionals involved in your pet's care.
5. Retention of Information
We retain your personal and pet-related information for as long as necessary to provide services to you, comply with legal obligations, and resolve disputes. If you no longer wish to receive communications from us, you may request that we delete or anonymize your data, subject to our legal and contractual obligations.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal and pet-related information we hold about you.
- Correction: If you believe any information we hold is incorrect, you may request a correction.
- Deletion: You may request the deletion of your personal or pet information, subject to any applicable legal requirements.
- Opt-out: You have the right to opt out of marketing communications at any time.
To exercise any of these rights, please contact us at fourpawsphysiotherapy@gmail.com
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience and analyze usage patterns. Cookies are small files stored on your device that help us improve the functionality of our website. You may choose to disable cookies through your browser settings, but this may limit some website features.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date". We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Four Paws Physio
Website: www.fourpawsphysio.co.uk